0pp Frequently Asked Questions
Everything you need to know about playing at 0pp — from creating your account and depositing via bKash or Nagad, to claiming bonuses, betting on cricket, and staying safe online.
Welcome to the 0pp FAQ hub. Whether you are a new player from Dhaka setting up your first account, or a seasoned bettor in Chittagong curious about withdrawal times, you will find clear, direct answers here. This page covers account registration, payment methods including bKash and Nagad, game rules, bonus terms, and responsible gaming guidance — all tailored for the Bangladesh market.
Account & Registration
How do I create an account on 0pp?
Creating a 0pp account takes under two minutes. Visit the 0pp Login page, click the registration option, fill in your mobile number, a strong password, and your date of birth to confirm you are 21 or older. You will receive an OTP to your registered number for verification, after which your account is active and ready to deposit.
What documents do I need for KYC verification on 0pp?
0pp requires a valid government-issued photo ID for KYC — your National ID card (NID) is the preferred document. Alternatively, a passport or driving licence is accepted. You may also be asked to provide a selfie holding the document to confirm identity. KYC verification is typically completed within 24 hours, after which your account gains full withdrawal access.
I forgot my 0pp password. How do I reset it?
On the 0pp Login page, tap 'Forgot Password' and enter the mobile number linked to your account. An OTP will be sent to that number within seconds. Enter the OTP, set a new password of at least 8 characters mixing letters and numbers, and you are back in. If you no longer have access to your registered number, contact 0pp support at [email protected] for manual account recovery.
Can I have more than one 0pp account?
No. 0pp strictly enforces a one-account-per-player policy. Each player is permitted exactly one account registered to their name, mobile number, and NID. Duplicate accounts are detected automatically and may result in suspension of all linked accounts and forfeiture of any balances or bonuses. If you believe you have accidentally created a duplicate, contact support immediately.
How do I close my 0pp account permanently?
To permanently close your 0pp account, email [email protected] from your registered email address with the subject 'Account Closure Request'. Withdraw any remaining balance before submitting the request, as closure processing may take 3-5 business days. If you are closing due to gambling concerns, please also consider using the self-exclusion option on our Responsible Gaming page instead.
Deposits & Withdrawals
How long does a bKash deposit take to appear on 0pp?
bKash deposits on 0pp are credited instantly in almost all cases. Once you send the payment from your bKash wallet using the 0pp merchant number, the funds appear in your 0pp account balance within seconds. If a deposit is not reflected after 5 minutes, check your bKash transaction history to confirm the payment was sent, then contact 0pp support with the transaction ID.
What is the minimum deposit amount on 0pp?
The minimum deposit on 0pp is ৳200 when using bKash, Nagad, or Rocket. For bank transfers via Dutch-Bangla Bank, BRAC Bank, City Bank, or Islami Bank, the minimum is ৳500. Visa and Mastercard card deposits have a minimum of ৳300. There is no deposit fee charged by 0pp, though your payment provider may apply standard transfer charges.
How long does a withdrawal to Nagad take on 0pp?
Nagad withdrawals from 0pp are typically processed within 1 to 4 hours during normal business hours (9 AM to 10 PM BST). Requests submitted late at night may be processed by the next morning. The minimum withdrawal to Nagad is ৳500. Make sure your Nagad mobile number is correctly registered in your 0pp account profile before submitting a withdrawal request.
Are there any withdrawal fees on 0pp?
0pp does not charge any platform-side withdrawal fee for standard bKash, Nagad, and Rocket transfers. However, mobile financial service providers may deduct their own standard cash-out charges at their end. For bank transfers, 0pp does not add a fee, but the receiving bank may apply inter-bank transfer charges. Withdrawals are free on 0pp's side for all listed payment methods.
Why has my withdrawal been pending for more than 24 hours?
A pending withdrawal beyond 24 hours on 0pp is usually caused by one of three things: your KYC verification is incomplete, the withdrawal amount exceeds your current verified limit, or the account has a pending bonus wagering requirement. Log in to check your account status and any active bonus terms. If everything looks clear, contact support at [email protected] with your withdrawal reference number.
Games & Gameplay
Can I bet on BPL matches on 0pp?
Yes, 0pp covers Bangladesh Premier League (BPL) cricket betting with a full range of markets including match winner, top batsman, total runs, and over-by-over live betting. BPL fixtures are listed under the Cricket section as soon as the tournament schedule is confirmed. You can also bet on IPL, T20 World Cup, and other international matches featuring the Bangladesh Tigers throughout the year.
What is the RTP on 0pp slot games?
RTP (Return to Player) on 0pp slots varies by game but most titles from providers like Pragmatic Play and NetEnt carry an RTP between 94% and 97%. The RTP for each game is displayed in the game's information panel before you start playing. Higher-RTP games generally pay back more over extended play sessions, though individual session outcomes are determined by a certified RNG.
Is the live casino on 0pp available 24 hours a day?
Yes, the 0pp live casino is available 24 hours a day, 7 days a week. Live tables powered by Evolution Gaming and Ezugi run around the clock, including popular games like Live Baccarat, Lightning Roulette, and Andar Bahar. Bengali-speaking players particularly enjoy the dedicated Andar Bahar and Teen Patti tables that often run during peak evening hours in Bangladesh Standard Time.
Can I play 0pp games on my mobile phone?
Absolutely. 0pp is built mobile-first and is fully optimised for Android and iPhone browsers. No app download is required — simply open your mobile browser, navigate to 0pp, log in, and play. All games including slots, live casino tables, and cricket betting markets load smoothly on 4G and WiFi connections. The site is responsive across all popular Bangladeshi devices including Symphony, Walton, and Samsung Galaxy series.
How does live in-play cricket betting work on 0pp?
Live in-play betting on 0pp lets you place bets while a cricket match is in progress, with odds updating ball by ball. Markets available during live play include next wicket method, runs in the next over, current partnership total, and match winner. Odds shift based on real-time match situations, so quick decisions are rewarded. A stable internet connection is recommended for uninterrupted in-play betting.
Bonuses & Promotions
What welcome bonus does 0pp offer new players?
0pp offers a welcome bonus on your first deposit that matches a percentage of your deposited amount, up to a maximum of ৳20,000. The exact percentage and maximum can vary with active promotions, so check the current offer on the 0pp Casino page before depositing. The welcome bonus is available to all players aged 21 and above who complete their first verified deposit via any supported payment method.
What is the wagering requirement for bonuses on 0pp?
Bonus wagering requirements on 0pp specify how many times you must bet the bonus amount before you can withdraw winnings derived from it. For example, a 20x wagering requirement on a ৳1,000 bonus means you must place a total of ৳20,000 in bets before requesting a withdrawal. The specific rollover for each promotion is stated on the bonus terms page. Slot games typically contribute 100% towards the wagering requirement, while certain live casino table games may contribute less.
Do 0pp free spins expire?
Yes, free spins on 0pp have an expiry period that is clearly stated when the spins are credited to your account. Typically, free spins must be used within 7 days of being awarded. Any winnings generated from free spins are subject to the applicable wagering requirement before they can be withdrawn. Check your active bonuses section in your account dashboard to see expiry dates and remaining spins.
Does 0pp have a VIP or loyalty program?
Yes, 0pp operates a tiered loyalty program that rewards consistent players. As you wager more, youprogress through tiers that unlock benefits such as higher withdrawal limits, faster processing times, dedicated account support, and exclusive reload bonuses. Players in Dhaka, Chittagong, and Sylhet who play regularly on cricket betting and live casino are among the fastest to advance through the loyalty tiers. Contact support to learn about current VIP benefits available to your account level.
Can I use a bonus on cricket betting at 0pp?
It depends on the specific bonus. Some 0pp promotions are sports-betting specific and can be used on cricket markets including BPL, IPL, and T20 World Cup matches. Other bonuses are casino-only and apply exclusively to slots or live tables. The eligible game categories for each bonus are clearly listed in the promotion terms. Always read the bonus terms before claiming to ensure it covers your preferred betting type.
Safety & Responsible Gaming
Is 0pp safe to use in Bangladesh?
0pp uses SSL encryption to protect all data transmitted between your device and our servers, ensuring your personal and financial information stays secure. Player funds are held separately from operational funds. All games from certified providers like Pragmatic Play and Evolution Gaming use audited RNG systems for fair outcomes. 0pp is committed to providing a safe and reliable platform for Bangladesh players.
Who is allowed to play on 0pp?
0pp is strictly for adults aged 21 and above. Players must be at least 21 years old to register, deposit, and play on the platform. Age verification is part of the KYC process, and accounts found to be registered by underage players are permanently closed immediately. If you are under 21, please do not attempt to register.
Does 0pp offer self-exclusion for problem gamblers?
Yes, 0pp offers a self-exclusion tool that lets you voluntarily block access to your account for a set period — options typically include 30 days, 90 days, 6 months, or permanently. To activate self-exclusion, contact support at [email protected] with your request. During the exclusion period, your account will be suspended and you will not receive any promotional communications. We encourage any player who feels gambling is becoming a problem to use this tool without hesitation.
Can I set deposit limits on my 0pp account?
Yes, 0pp supports deposit limit settings that let you cap how much you can deposit in a daily, weekly, or monthly period. This is a responsible gaming feature designed to help you stay in control of your spending. To set or adjust your deposit limits, go to your account settings or contact support. Decreasing a limit takes effect immediately; increasing a limit may have a short cooling-off period before it activates.
What should I do if I think gambling is affecting my life negatively?
If gambling is causing stress, financial strain, or affecting your relationships, please stop playing and seek help immediately. Contact 0pp support at [email protected] to activate self-exclusion or set account restrictions. You can also speak to a trusted family member or friend. National mental health helplines in Bangladesh are available to provide confidential support. Remember: gambling should always be entertainment, never a financial solution.
Why Players Choose 0pp
Instant Payments
Deposit and withdraw in seconds via bKash, Nagad, and Rocket. No delays, no hidden fees — your money moves at the speed you expect.
SSL-Secured Platform
Every connection to 0pp is protected by SSL encryption. Your personal data, payment details, and account information are safeguarded at all times.
Live Cricket Betting
Bet on BPL, IPL, T20 World Cup, and Bangladesh Tigers matches with live in-play markets updated ball by ball throughout every match.
Local Payment Methods
0pp supports all major Bangladesh payment options including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, BRAC Bank, City Bank, Visa, and Mastercard.
Generous Bonuses
New players enjoy a welcome bonus up to ৳20,000, plus ongoing reload bonuses, free spins, and a loyalty program that rewards every bet you place.
Mobile-First Experience
0pp is built for mobile players in Bangladesh. No app needed — open your browser, log in, and enjoy seamless gameplay on any Android or iPhone device.
Still Have Questions?
Our support team is available to help. Explore 0pp Casino, bet on cricket, or log in to your account and start playing today.