Privacy Policy

Introduction

Welcome to 0pp. This Privacy Policy explains how 0pp ("we", "us", or "our") collects, uses, stores, and discloses information about you when you use our website at https://0pp.bio, our mobile services, and any related features or content (collectively, the "Platform"). Please read this document carefully before using our Platform.

By accessing or using the 0pp Platform, you acknowledge that you have read and understood this Privacy Policy and consent to the practices described herein. This policy applies to all players, visitors, and registered members of 0pp across Bangladesh, including those accessing from Dhaka, Chittagong, Sylhet, Khulna, Rajshahi, and all other regions of the country.

We are dedicated to maintaining the highest standards of data protection. Our security infrastructure uses SSL encryption and industry-standard safeguards to ensure your data remains confidential and secure at all times. 0pp operates as a fair play certified platform and takes your privacy seriously.

Information We Collect

We collect various categories of personal information necessary to provide you with a seamless and secure gaming experience. The types of information we may collect include:

• Identity information: full name, date of birth, gender, and nationality as provided during account registration.
• Contact information: email address, mobile phone number, and residential address within Bangladesh.
• Financial information: payment method details (e.g., bKash mobile number, Nagad account reference, Rocket account, Upay ID), transaction history, deposit and withdrawal records.
• Verification documents: copies of national identity card (NID), passport, or other government-issued identification required for KYC compliance.
• Technical data: IP address, browser type and version, device type, operating system, time zone, and pages visited on the Platform.
• Behavioral data: gameplay history, bet amounts, game preferences, session duration, and interaction patterns with our casino, sports betting, and slots features.

We only collect information that is necessary, relevant, and adequate for the purposes described in this Privacy Policy. We do not collect sensitive personal data beyond what is required for identity verification and fraud prevention.

How We Use Your Information

The personal information we collect is used strictly for the following legitimate purposes. We do not sell or rent your data to any third party for marketing purposes.

• Account creation and management: to register your account, verify your identity, and maintain your player profile on 0pp.
• Processing transactions: to handle deposits via bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Visa, and Mastercard, and to process withdrawal requests promptly.
• Customer support: to respond to your queries, resolve disputes, and provide assistance with your account or gameplay experience.
• Platform improvement: to analyze usage patterns, optimize game performance, and enhance the overall 0pp experience for Bangladeshi players.
• Responsible gaming compliance: to monitor gameplay behavior and identify signs of problem gambling, enabling us to enforce responsible gaming measures such as deposit limits and self-exclusion.
• Fraud prevention and security: to detect, investigate, and prevent fraudulent transactions, unauthorized access, money laundering, and other illegal activities on the Platform.

Cookies and Tracking Technologies

0pp uses cookies and similar tracking technologies to enhance your browsing experience on our Platform. Cookies are small text files stored on your device that allow us to remember your preferences, maintain your session, and analyze how you interact with our Platform. The types of cookies we use include strictly necessary cookies (required for the Platform to function), functional cookies (to remember your language and settings), and analytics cookies (to understand aggregate usage patterns).

You may control cookie preferences through your browser settings. However, please note that disabling certain cookies may affect the functionality and performance of the 0pp Platform. By continuing to use our Platform, you consent to our use of cookies as described in this policy.

Data Sharing and Disclosure

0pp does not sell, trade, or rent your personal information to third parties. We may share your data only in the following limited and specific circumstances:

• Service providers: trusted third-party service providers who assist us in operating the Platform, processing payments, conducting KYC verification, and providing technical support — all of whom are contractually obligated to keep your data confidential and secure.
• Legal and regulatory obligations: when required by applicable law, court order, or regulatory authority in Bangladesh — we may disclose your information to comply with our legal duties.
• Fraud and security investigations: to law enforcement agencies or fraud prevention bodies when we have a legitimate reason to believe that your account has been used for unlawful activities or to protect the safety and security of the Platform and its users.

In all cases where data is shared with third parties, we require that those parties maintain appropriate data security standards consistent with this Privacy Policy. We remain accountable for the protection of your data even when it is processed by our partners.

Data Security

0pp employs a range of technical and organizational security measures to protect your personal data against unauthorized access, accidental loss, destruction, or disclosure. Our security framework includes SSL/TLS encryption for all data transmitted between your device and our Platform, secure server infrastructure with access controls, regular security audits and vulnerability assessments, and strict internal data access policies ensuring only authorized personnel can access sensitive data.

Despite our best efforts, no security system is entirely impenetrable. In the unlikely event of a data breach that affects your rights or freedoms, we will notify affected users in a timely manner and take all necessary steps to contain the breach and mitigate any harm. We encourage you to use a strong, unique password for your 0pp account and to contact us immediately if you suspect any unauthorized access.

Data Retention

We retain your personal information for as long as your account remains active and for a period thereafter as required by applicable laws and regulations in Bangladesh, including anti-money laundering (AML) requirements and responsible gaming obligations. In general, account records, transaction histories, and KYC documentation are retained for a minimum of five years following account closure.

When your data is no longer required for the purposes for which it was collected, and no legal obligation requires its retention, we will securely delete or anonymize your personal information in a manner that prevents its reconstruction or identification.

Your Rights and Choices

As a user of 0pp based in Bangladesh, you hold a number of important rights regarding the personal information we hold about you. These rights include:

• Right of access: you may request a copy of the personal data we hold about you, along with information on how it is being used.
• Right of rectification: if any personal data we hold about you is inaccurate or incomplete, you have the right to request that we correct or update it.
• Right of erasure: in certain circumstances, you may request that we delete your personal data. This right is subject to our legal retention obligations.
• Right to object: you may object to the processing of your personal data for direct marketing or profiling purposes at any time.
• Right to data portability: you may request that we provide your personal data in a structured, machine-readable format so that it can be transferred to another service provider.

To exercise any of these rights, please contact our support team at [email protected]. We will respond to all verified requests within 30 days. In some cases, we may need to verify your identity before fulfilling a request to protect the security of your account.

Payments and Financial Data

0pp supports multiple payment methods widely used in Bangladesh, including bKash, Nagad, Rocket, Upay, Dutch-Bangla Bank, City Bank, BRAC Bank, Islami Bank, Sonali Bank, Visa, and Mastercard. When you make a deposit or request a withdrawal, your financial data is processed through secure payment gateways. We do not store full card numbers, CVV codes, or mobile banking PINs on our servers.

All financial transactions on the 0pp Platform are encrypted using SSL technology. Transaction records are maintained as required by law and are used solely for the purposes of processing payments, resolving disputes, and fulfilling our regulatory obligations. We urge all players to keep their payment credentials confidential and to immediately report any suspicious account activity to our support team.

Age Restriction and Minor Protection

0pp is strictly an adults-only platform. You must be 21 years of age or older to register an account and participate in any gaming or betting activity on the Platform. This requirement is non-negotiable and applies to all players across Bangladesh regardless of location.

We do not knowingly collect personal data from individuals under the age of 21. If we become aware that a minor has provided us with personal information or has registered an account, we will take immediate steps to deactivate the account and delete all associated data. Parents and guardians are encouraged to use appropriate parental controls to prevent underage access to online gaming platforms.

Third-PartyLinks

The 0pp Platform may contain references to third-party service providers such as payment processors and game providers. Please note that this Privacy Policy applies solely to 0pp and does not cover the privacy practices of any third-party services. We recommend that you review the privacy policies of any third-party services you interact with, as 0pp is not responsible for their data handling practices.

Changes to This Privacy Policy

0pp reserves the right to update or modify this Privacy Policy at any time to reflect changes in our practices, technology, legal requirements, or for any other legitimate operational reason. When we make material changes to this policy, we will update the "Last updated" date at the top of this page and, where appropriate, notify registered users via email or a prominent notice on the Platform.

Your continued use of the 0pp Platform following the posting of any updated Privacy Policy constitutes your acceptance of the revised terms. We encourage you to review this page periodically to stay informed about how we are protecting your information.

Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way 0pp handles your personal data, please reach out to our dedicated support team. We are available 24/7 to assist players across Bangladesh. Contact us at: [email protected]